General Questions & Comments
E-mail ACDC your question or comment on our CONTACT page, or by clicking the envelope icon. Your question/comment is submitted to the ACDC mailbox, and answered within 48-hours of receipt.
Good Service & Employee Recognition
ACDC is proud of its personnel and believe they provide a high quality of service to the public. If you would like to recognize the positive efforts of good service and/or an ACDC employee, complete the fillable PDF form and submit to the Director of Communications via email or postal mail indicated on the form.
ACDC recognizes maintaining professional conduct requires a review process that will ensure integrity and maintain public confidence. ACDC reviews and adjudicates all complaints regarding service and/or employees.
Our Complaint Policy
WHO MAY COMPLAIN?
Anyone who has direct or indirect contact with ACDC may file a complaint with ACDC.
WHEN SHOULD YOU COMPLAIN?
Whenever you experience poor service and/or behavior/discourteous treatment by any ACDC employee contrary to ACDC policy, or is in violation of city, state, or federal law.
WHO INVESTIGATES THE COMPLAINT?
The Director of Communications receives, reviews, and investigates all submitted complaints. A complaint may be filed by telephone, by email, or by postal mail. Allegations of a serious nature may require the Director of Communications discuss the events in an interview on the phone or in person, and/or may require review/investigation by the Village of Addison Police Department.
RESPONSIBILITY - OURS AND YOURS
ACDC views all complaints seriously and investigates all complaints with objectivity, fairness, and honesty. For these reasons, ACDC must ensure all complaints factual. False reporting in an attempt to unjustly subject ACDC service and/or employees to undeserved discipline or slander, or place his/her employment in jeopardy may result in criminal charges and/or civil suit.
In all aspects of an investigation, the rights of the community, its citizens and of the employee under investigation will be fully preserved. All investigations will be conducted in a fair and impartial manner. The primary objective of this review process is to determine facts that either support or disprove allegations.
WHAT IS THE COMPLAINT PROCEDURE?
To make a complaint, complete the fillable PDF form and submit to the Director of Communications via email or postal mail indicated on the form.